Last updated: February 2026
At Zörgm, safeguarding your privacy is our top priority. This Privacy Policy describes the privacy practices of Laennec AI India Private Limited and its affiliates (referred to collectively as "Zörgm," "us," "we," and "our") in relation to your use of our websites, mobile applications and other resources intended for use by healthcare professionals (the "Platform"). The Platform may include personalised information and services that meet the needs and interests of users, such as AI-powered continuing medical education, evidence-based medical reference content, clinical tools, applications, sponsored programmes, and professional resources (collectively, the "Services").
Laennec AI India Private Limited is a company incorporated under the Companies Act, 2013, and is a subsidiary of Laennec AI Limited, incorporated in England and Wales. This Privacy Policy is published in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000.
We provide the Platform and Services as a professional resource intended to support healthcare professionals in their continuing education and professional development. You can choose whether you want to use the Platform and Services. If you do choose to use them, you must agree to and comply with the Terms of Use which serve as a contract between us and all users. By agreeing to the Terms of Use, you confirm that you have read and understand the Terms of Use and this Privacy Policy.
This Privacy Policy explains how we collect, disclose, transfer, secure, and use information about you in connection with your use of the Platform and Services and the rights and choices you have regarding these activities. If you do not want us to collect and use information about you as described in this Privacy Policy, then you should not access the Platform or the Services.
Personal Data, as defined under the Digital Personal Data Protection Act, 2023, is any information relating to a data subject that can be used to directly or indirectly identify an individual or as informed by any of the provisions specified in the DPDP Act, 2023. This includes information such as your name, email address, professional credentials, medical specialization, registration numbers, contact information, and any other data that can be reasonably associated with you. Personal Data does not include information that is anonymized or that cannot be reasonably associated with you.
Information about your use of the Platform and Services is collected as follows:
Provision of the Platform and Services: We use your personal information to provide the Platform and Services to you, including setting up and maintaining your account, delivering the content and resources you request, and facilitating your access to clinical tools and applications.
Professional Profiles: We may use your professional credentials and information to create and maintain your professional profile on the Platform. Your profile may be visible to other users of the Platform, such as sponsors of educational programmes or other healthcare professionals, unless you choose to keep your profile private.
Communications: We use your email address and contact information to send you important notifications about the Platform and Services, including updates to this Privacy Policy or the Terms of Use, account notifications, and information about the Platform and Services that we believe may be of interest to you. You can manage your communication preferences and opt out of marketing communications, though we will continue to send you service-related notifications.
User Data: We use information about your use of the Platform and Services to conduct research, analytics, and data analysis. This information is used to understand user behavior, identify trends, and improve the Platform and Services. All such use is conducted in a manner that protects your privacy and complies with applicable laws.
Personalise the Platform and Services: We use your professional information and usage data to personalize your experience on the Platform and Services. This may include recommending courses, resources, and tools that are relevant to your specialty and interests, and customizing the content and layout of the Platform to match your preferences.
Verification Purposes: We may use your professional credentials and information to verify that you are a qualified healthcare professional and that you are eligible to use the Platform and Services. This may include contacting the relevant professional registration bodies or authorities.
Account Management: We use your information to manage your account, process your requests, and respond to your inquiries. This includes processing subscription payments, managing account access, and handling account deletion requests.
Investigations: We may use your information to investigate and address any concerns about your use of the Platform or Services, to enforce our Terms of Use, or to comply with legal requirements or law enforcement requests.
Aggregated Information: We may share aggregated or de-identified information about users of the Platform and Services with third parties. Since this information cannot be used to identify you, sharing it does not violate your privacy.
Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as hosting providers, payment processors, email service providers, and customer support platforms. These service providers are contractually obligated to use your information only to provide the services we request and to maintain the confidentiality and security of your information in accordance with applicable laws.
Sponsored Programmes: If you participate in sponsored educational programmes or initiatives on the Platform, we may share your professional credentials and participation information with the sponsor of that programme. The sponsor may use this information to verify your participation and for their own professional and educational purposes. We encourage you to review the sponsor's privacy practices before participating in sponsored programmes.
Affiliates: We may share your information with our parent company, Laennec AI Limited, and our affiliates. These entities are bound by this Privacy Policy and applicable laws with respect to the use of your information.
Business Transfers: If we are involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will notify you of any such change in ownership and any choices you may have regarding your personal information.
Legal Requirements: We may disclose your information if we are required to do so by law or if we believe in good faith that disclosure is necessary to comply with a legal obligation, enforce our Terms of Use, or protect the rights, property, or safety of Zörgm, our users, or the public.
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls that limit who can access your information within our organization, secure authentication mechanisms, and regular security audits and assessments.
We restrict access to your personal information to employees, contractors, and third-party service providers who have a legitimate need to know that information and who are contractually obligated to maintain the confidentiality and security of your information. We train our employees and contractors on data protection practices and implement administrative, technical, and physical safeguards to protect your information.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using reasonable security measures, we cannot guarantee absolute security. If you have concerns about the security of your information, please contact us at contact@laennec.ai.
We retain your personal information for as long as necessary to provide the Platform and Services to you, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the context of the processing and our legal obligations. For example, we may retain your registration information for as long as your account is active, and we may retain your usage data for a period that allows us to provide analytics and improve the Platform and Services.
If you request deletion of your account and personal information, we will delete your information within a reasonable period, subject to our legal obligations and the need to maintain certain information for business and legal purposes. We may also retain de-identified and aggregate information indefinitely for research, analytics, and business purposes.
Right to Access: You have the right to access your personal information that we hold and to obtain a copy of that information in a structured, commonly used, and machine-readable format. To exercise this right, please contact us using the information provided in the "Contact Us" section below.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. If you believe your information is incorrect, please contact us with details of the information that needs to be corrected.
Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions. If you wish to exercise this right, please contact us at contact@laennec.ai with details of your request. We will delete your information within a reasonable period, unless we are required to retain it for legal or business purposes.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of our processing based on consent before the withdrawal. To withdraw consent, please contact us using the information provided in the "Contact Us" section below.
Right to Grievance Redressal: If you have any concerns or complaints about our processing of your personal information, you have the right to lodge a grievance with us. Please contact our Grievance Officer at contact@laennec.ai with details of your concern. We will acknowledge receipt of your grievance within 48 hours and aim to resolve it within 30 days.
Right to Nominate: You have the right to nominate a person to exercise your rights with respect to your personal information in the event of your death or incapacity. To nominate a person, please contact us using the information provided in the "Contact Us" section below.
To exercise any of these rights, you may submit a written request to us at contact@laennec.ai or through the contact information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable laws, typically within 30 days.
We maintain records of all consents provided by you and the purposes for which your personal information is processed. You can request a copy of these records at any time to verify the basis for our processing of your information.
The Platform and Services are intended for use by healthcare professionals who are at least 18 years of age. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor, we will delete such information and terminate the individual's account. If you believe we have collected information from someone under 18 years of age, please contact us at contact@laennec.ai.
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior, usage patterns, and interactions with the Platform and Services. These technologies allow us to recognize you when you return to the Platform, remember your preferences, and understand how you interact with the Platform and Services. We use this information to improve the Platform and Services, provide personalized content, and measure the effectiveness of our marketing efforts.
Most web browsers allow you to control cookies through their settings. You can choose to disable cookies or receive notification when a cookie is being set. However, disabling cookies may impact your ability to use certain features of the Platform and Services. For more information about cookies and how to manage your cookie preferences, visit www.allaboutcookies.org or the help section of your web browser.
Your personal information is stored on secure servers located in India. We comply with the Digital Personal Data Protection Act, 2023, which governs the processing of personal data in India. All personal information collected from you is processed and stored in accordance with the requirements of the DPDP Act, 2023.
If we transfer your personal information to countries outside of India, we will do so only in compliance with applicable data protection laws and with appropriate safeguards in place to protect your information. Such transfers will only be made where necessary to provide the Platform and Services to you or to comply with our legal obligations, and we will ensure that any transfers are conducted in a manner that protects your privacy and complies with the DPDP Act, 2023.
In the event of a data breach that impacts your personal information, we will notify you and any relevant regulatory authorities in accordance with the requirements of the Digital Personal Data Protection Act, 2023, and other applicable laws. Our notification will include details of the breach, the information that was compromised, the steps we are taking to secure your information, and the measures you can take to protect yourself. We will make every effort to notify you as soon as reasonably possible following discovery of the breach.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes to this Privacy Policy by updating the "Last updated" date at the top of this page and, where required by applicable laws, by sending you an email notification or displaying a prominent notice on the Platform. Your continued use of the Platform and Services following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
For any concerns or complaints regarding our processing of your personal information, you can contact our Grievance Officer:
Name: Dr Akhil Das
Organization: Laennec AI India Private Limited
Address: Business Bureau, Cee Vee Associates, Chakkalakkal, Panampilly Nagar, Ernakulam, Kerala - 682036
Email: contact@laennec.ai
Upon receiving your grievance, we will acknowledge receipt within 48 hours and make every effort to resolve your concern within 30 days. If you are not satisfied with our response, you may escalate your grievance to the appropriate data protection authority.
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please contact us at:
Laennec AI India Private Limited
Business Bureau
Cee Vee Associates
Chakkalakkal
Panampilly Nagar
Ernakulam
Kerala - 682036
Email: contact@laennec.ai
Parent Company:
Laennec AI Limited
The Maltings
East Tyndall Street
Cardiff
CF24 5EA
United Kingdom